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Advertise with Us. Website Directions More Info. Frank Scion New Car Dealers. We appreciate the customer bringing this concern to our attention. Our initial position has not changed and it has been addressed. The price was updated before we were notified of the customer's complaint thru Revdex. It is simply a misprint that we did not post. This is in reply to the customer [redacted]'s complaint. The facts are as follows: On May 14th the vehicle was brought to Toyota Chula Vista with the complaint of grinding brake noise.
The vehicle had 7, miles on it at inspection. After inspection we found that the front Under the new car factory warranty brake pads replacements are a maintenance item. Neither the original factory warranty, nor an extended service contract would pay for the replacement of brake pads. Due to the vehicle having low miles, we as a goodwill gesture replaced the front brakes at no charge.
Fast forward to February 12th , the vehicle presented with 13, miles and again had brake grinding noise. At this point on the customers behalf, we notified Toyota motor corporation of the condition, asking them to come out and inspect the vehicle. We gave the customer a rental vehicle at no expense as a customer goodwill gesture. When Toyota field technical specialist inspected the vehicle, he noted "no vehicle based explanation for stated condition".
In other words, the driver's habits were responsible for the brakes wearing so fast. In conclusion, the customer has been referred to the Toyota customer assistance department.
His desired settlement would need to be worked out through himself and Toyota motor sales. Lemon law cases have strict guidelines and need to be addressed by Toyota. The Toyota help line can administrate an arbitration meeting if need be. For your reference, details of the offer I reviewed appear below. I agree with the time frame Toyota stated. I did not have any of my paperwork when I first wrote my statement and my dates were off. I do not agree that breaks should go bad ever months.
I do not believe the breaks being used are of the proper type for this size car. I also do not agree that Toyota Head Quarters are taking responsibility for this. I called the number provided by Toyota Chula Vista and was told three different times that Toyota Chula Vista would have to resolve the issues, Not Toyota head quarters.
General Sales Manager has already explained to the customer that there was a system error and apologized for the inconvenience. We never had [redacted] SSN so we could not have run his Throughout the transaction, which took two days to complete, we were extremely flexible due to the positive impression then Internet Sales Manager handling the deal, Mr. I would like to point out we had no previous acquaintance or contact with Mr.
As part of our flexible attitude towards Toyota, we agreed to take possession of the car when delivered to our home on Sep. We even agreed to write an excellent survey on the purchase; we held up our end of the agreement for taking a damaged new vehicle. In exchange, Mr. I believe there was another person involved — since we traded in our old Camry, Mr. Due to health problems, we were unable to bring the Sienna to Chula Vista till now.
When I contacted Mr. Contact for Mr. He, nor the customer, could provide any type of documentation to verify the alleged promise. The new vehicle was sold at an extremely discounted price and the said "damage" was repaired at no cost to the customer.
Although it is nearly an entire year after the purchase, the dealership is still willing to extend a goodwill offer to fill the gas tank should the customer decide to bring in the vehicle. The detailing, howver, was supposedly promised on a vehicle that was never purchased at the dealership.
We hope the cutomer understands the great lapse in time and that the saleperson with whom the transaction took place is no longer employed at Toyota Chula Vista and did not follow the proper protcol at the time of delivery in providing a paper trail of extra work promised or implied.
In September at about the mile mark my RAV4 breaks started making a terrible sound, and Toyota replaced them under the warranty. About the last week of December 3 months later the breaks started making the same sound. I called the service department and was told the brakes are braking in and to give them some more time.
By the end of January the sound was so bad I started fearing for my families safety and stopped driving them in the car until I could get it back to Toyota. I finally had time last weekend and dropped it off 13FEB Toyota kept my car 6 days, and gave me a rental on Monday 15FEB Yesterday 18FEB Toyota called me up and said it was Normal wear and tear and I would have to pay to replace the breaks myself!
Normal wear and tear after only 3 months?! They said one side of the breaks is down to 9mm and the other sides break is down to 3mm? Breaks are supposed to wear at the same or similar pace, but a 6mm difference in 3 months?!
They said their computer analysis of my car shows that "my breaks are being applied at the same time as my car is accelerating". They would not tell me how that could possible happen. The most likely scenario is that there is an issue with the car. They gave me a number to call with no directions on who to talk to.
When I finally got in touch with someone, they put me on hold for about 10 minutes to talk to the dealership and then told me I had to go to the dealership myself, they could not do anything for me, but they would start a case up and send me an email with the case number they never sent me the info. The dealership is saying I have to talk to the number, and they can do nothing for me! I just want my car back, Fixed under the warranty that I paid extra for. Desired Settlement: I want my car replaced or refunded in the full amount under the Lemon Law, as well as a refund of all money spent in conjunction with repairing the car.
Business Response: This is in reply to the customer [redacted]'s complaint. After inspection we found that the front brake pads had worn down needing replacement.
General Manager Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Within the first week of purchasing the vehicle I started having problems with the car.
What surprised me the most was the attitude and the lack of service from the service department. Here's a run down of the scenario:-within the first week-Tire getting low in air.
Took it around 5 times until problem was discovered. It was a censor that was defected.
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